The aim of Cubefunder is to provide you (our customer) with a first class professional service. However, should a complaint arise please let us know. Our normal hours of business are 9.00 am to 5.30 pm Monday to Friday.
Please make sure you provide full details of your complaint, as well as your agreement reference number (if you have one) and your email address.
We will acknowledge your complaint by email within five working days of you notifying us of it. If we are able to provide a final response within that period we will include our decision with the acknowledgement.
If we are unable to provide a final response within five working days we will email you again within four weeks of receiving your complaint. At this time we will either let you have our final response or explain why we are not yet in a position to resolve the complaint. We will also provide you with details of when we will contact you again.
Within eight weeks of receiving your complaint we will email you again. At this time we will either provide a final response or explain why we are still not in a position to make a final response, and give an indication as to when we expect to be able to provide a final response. We will also tell you if you are able to refer your complaint to the Financial Ombudsman Service, and give you a copy of FOS’ explanatory booklet.
Details of how to contact the Financial Ombudsman Service are included for your information: Financial Ombudsman Service, Exchange Tower, London E14 9SR www.financial-ombudsman.org.uk
